Senior-Focused Tech Help and Guidance
At Maypop Tech Assist, we don't just fix devices; we help people stay connected. We know that, for many seniors, a smartphone isn't just a gadget—it’s the way you see your grandkids' faces or manage your healthcare.
Technology shouldn’t feel like a burden.
We’ve all been there: You get a new computer or "smart" device that’s supposed to make life easier, but instead, it’s just another thing flashing an update or asking for a password you don’t remember creating.
Maypop Tech Assist offers tech support for senior adults that is genuinely patient, friendly, and cuts through the mumbo jumbo to get your technology working for you. If you’re tired of asking a busy family member for help, or if you’ve been told "it’s easy" when it clearly isn't, we’re your people!
What we can do for you:
New Device Setup: We’ll unbox that new phone, tablet, or computer and make the text big enough to actually read, and show you exactly how to use it. Not sure which device you need? We won’t sell you one, but we can help you decide on a device that fits your needs without any sales pressure.
Accessibility Assistance: We can work with you to find the right accessories and software to help with accessibility if your eyesight, hearing, or manual dexterity isn’t what it once was.
Staying in the Loop: Want to learn how to use FaceTime, send a group text, or share photos? We’ll sit with you and practice until you feel like a pro.
Safety Without the Scare Tactics: We’ll help you spot those annoying scam emails, block those vicious pop-ups, and make sure your private info stays private.
House Calls: Whether you want us to come over for a cup of coffee and a tutorial, or you need help with an urgent techno-disaster, we will come to you!
Something else? With over 20 years in the tech industry, our consultant has seen it all! Give us a call at (615) 200-0443 or email info@maypoptech.com to chat with us about how we can help!
A Note to the Tech Support Children:
We know you love your parents, but we also know that trying to explain how a router works over the phone on a Tuesday night is... a lot.
Think of us as your proxy. We provide the patient, in-person support your parents need so that when you talk to them, you can actually talk—instead of spending the whole hour troubleshooting their printer.
Call, text, or email us to talk about how we can work with you to get mom and dad the help they need.
Frequently Asked Questions
Why does my computer keep telling me I have a virus?
Most of the time, those flashing red boxes or loud beeps are just "scareware"—fake advertisements designed to make you panic. If your screen freezes or tells you to call a number immediately: don’t call it. Take a deep breath, turn the computer off, and give us a shout. We’ll help you clear it out for good.
Is it really safe to shop or bank online?
Yes, but only if the "doors are locked." We show you how to look for the little padlock icon in your browser and how to make sure you’re on the real website, not a fake copy. We also recommend using a credit card rather than a debit card for shopping—it’s like having an extra layer of insurance for your money. Maypop Tech Assist does not offer financial advice and we won’t help seniors with things like bank accounts and credit cards. What we can do is help you protect yourself online.
I have so many passwords I can’t keep track. What should I do?
Lots of us use the same password again and again and, while we know that’s not ideal, how else are we supposed to keep track of all the passwords? We can help you set up a "Password Manager." Think of it like a digital vault: you only have to remember one password to get in, and it takes care of the rest. That way, you can use individual, secure passwords and protect yourself from online hackers.
How do I protect myself from online and email scams?
We would love to sit down with you and teach you how to detect scams. If you get an email or popup that could be a scam, don’t click on any links or call the phone number they list. Reach out to us and we can help you figure out what’s really going on. One rule of thumb: The IRS and your bank will never email you out of the blue asking you to confirm your Social Security or credit card number.